Cancellation Policy

You may cancel any order — including a pre-order — at any time before it is dispatched, free of charge.

To cancel, email info@upstyeeducation.com from the email address used at checkout, quoting your order number. We will confirm the cancellation by email.

Once an order has been dispatched it can no longer be cancelled, but it may be eligible for return under our Return & Refund Policy after delivery. If you refuse delivery of a standard (non-damaged) parcel, we will treat it as a return request under that policy.

When a cancellation is confirmed:

• If payment was captured, a full refund is initiated to your original payment method.
• Refunds are typically processed by us within 2 business days of confirmation.
• Depending on your bank or card issuer, the amount may take 5–7 business days to reflect in your account.
• You will receive email confirmation when the refund is initiated and when it is completed.

In rare cases we may need to cancel an order — for example where a product is found to be unavailable, a pricing error occurred, or an order fails our fraud checks. If we cancel an order after payment, the full amount is refunded automatically and you will be notified by email with the reason.

If we are unable to dispatch a pre-order within a reasonable period beyond the window stated at the time of purchase, you may cancel for a full refund at any time before dispatch — no questions asked.

For any cancellation request or question, write to info@upstyeeducation.com with your order number.